Help Center
CONCERNS REGARDING COVID-19?
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Download and use the BC COVID 19 Application for your smart phone. You can use this to assess whether you need a COVID test or not.
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Call the COVD-19 Call Centre at 1-844-901-8442 for a testing appointment and consultation.
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Follow BC CDC Guidelines for Isolation and Testing Recommendations.
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Use the BC CDC Self Assessment tool found at: https://bc.thrive.health/covid19/en or click the link button at the bottom of this page.
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PAXLOVID ELIGIBILITY: Please call 1-888-COVID19 to talk to the health care provider regarding whether you qualify for treatment with Paxlovid. They will make all arrangements for you if you do qualify.
Can I get a same-day appointment? Do you offer walk-in clinic services?
OUR WALK-IN CLINIC CLOSED PERMANENTLY AUGUST 1, 2021.
Only patients with a Family Physician in the clinic can get appointments with us. Call 250-391-7554 in order to get an appointment with Drs. Kilpatrick, Mailey, or Samcoe. Call 250-478-3211 for Dr. Oosthuizen or 250-478-1796 for Dr. Putland
URGENT ACCESS TUESDAY TO THURSDAY:
Dr. Akerman and Dr. Hatfield offer URGENT ACCESS for WHEELHOUSE ATTACHED PATIENTS ONLY. Call 250-391-7554 to book an appointment with either of them or access booking from the main page of our website.
What is your new patient procedure?
At the current time we are not accepting new patients.
Are there any uninsured services offered at your clinic?
Yes. Not all services that you may require are covered by the Medical Services Plan. There are private fees that apply to uninsured services. We follow the recommended Fee Guide of BC Family Doctors. This fee guide is updated annually and can be found on the insurance page of our website.
HOW DO I ACCESS EMERGENCY AND AFTER HOUR SERVICES?
If your emergency is of an immediate life threatening nature call 911 and go directly to the nearest Emergency Room.
Go to the Urgent Care Clinic at 582 Goldstream Avenue. Their website is: https://www.islandhealth.ca/our-locations/hospitals-health-centre-locations/westshore-urgent-primary-care-centre
Download and use the Medimap App to locate the nearest walk in clinic accepting patients.
Call HealthLink BC at 811 to speak to an RN.
If you are already a registered patient of the clinic you may call 250-391-7554 after hours to speak to the on call physician. This service is not covered by MSP and will be subject to a private fee. THIS IS AN EMERGENCY SERVICE ONLY AND NOT FOR APPOINTMENTS OR PRESCRIPTION RENEWALS.